This Privacy Policy explains how RITESH VIDYANIWAS MISHRA and its affiliates (“we,” “our,” or “us”) collect, use, share, protect, and process your personal data when you access our website www.adcruizeagency.com (“Platform”). By visiting or using our Platform, you agree to the terms outlined here, our Terms of Use, and applicable service/product terms, and consent to be governed by the laws of India, including laws related to data protection and privacy. If you do not agree, please do not use or access our Platform.

We offer services only within India, and your data will primarily be stored and processed in India.

Collection of Information

We collect your personal data when you register, use our services, or interact with us. This may include:

  • Basic details: Name, date of birth, address, mobile number, email ID.
  • Identity or address proof: Uploaded documents or verification details.
  • Sensitive personal data: Payment details (bank account, credit/debit card), biometric data (facial or physiological) if you opt-in for certain features.

We may also track your preferences, transactions, and browsing behavior on our Platform. Some data may be collected through third-party business partners, whose privacy policies will apply when they collect information directly.

You are advised not to share sensitive information like banking passwords or PINs with anyone claiming to be from us. In case you have shared such details, contact law enforcement immediately.

Use of Information

We use your data to:

  • Provide and improve services.
  • Process transactions and fulfill orders.
  • Enhance customer experience and personalize services.
  • Resolve disputes and troubleshoot issues.
  • Inform you about offers, products, and updates.
  • Detect, prevent, and investigate fraud or illegal activities.
  • Conduct market research, analysis, and surveys.

You may opt-out of marketing communications at any time. However, denying certain permissions may limit access to some services.

Sharing of Information

We may share your personal data:

  • Within our group companies and affiliates for service and marketing purposes (unless you opt out).
  • With partners such as logistics providers, payment processors, reward program operators, and sellers to facilitate services.
  • With government or law enforcement agencies if required by law or to protect rights, property, or safety.

Security Measures

We use reasonable security practices, including secure servers, to protect your data from unauthorized access, loss, or misuse.
However, data transmission over the internet carries inherent risks. You are responsible for protecting your account credentials.

Data Retention and Deletion

  • You can delete your account via your profile settings or by contacting us.
  • Account deletion will remove associated data unless pending grievances, claims, or services require retention.
  • We retain data only as long as necessary for its purpose or as required by law, and may keep anonymized data for research or analytics.

Your Rights

You can access, update, or correct your information through the Platform.

Consent

By using our Platform, you consent to the collection, use, and sharing of your data in accordance with this Privacy Policy. If you provide data about others, you confirm that you have the authority to do so.
You may withdraw consent by contacting our Grievance Officer with the subject line “Withdrawal of consent for processing personal data”. Withdrawal may limit access to certain services.

Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on the Platform, and significant updates will be notified as required by applicable law.